There is something to be said for a company that puts customer service and satisfaction before profits. Our Culver City plumbers have been doing this since our doors first opened so many years ago. We started out with a short, simple mission statement, “Never leave anything to chance, fix it so it will never need to be fixed again.” This mission statement soon evolved into our 100% customer satisfaction guarantee. We'll fix it right the first time or we'll come back and make it right. That's part of who we are. We have built a reputation as hard working, trustworthy contractors and we put that to the test every single day.
Transparency is the new buzzword in the service industry. There have been far too many shady practices in far too many industries for too long. We don't hide behind sketchy diagnostics or technical jargon, we tell you what needs to be fixed in plain English and point it out to you so you can see it for yourself. Then we print out a hard copy of our estimate so you have a record of exactly what we said we'd do and exactly what it will cost. You'll never get blindsided with a huge bill or be left wondering what we've actually done. In fact, if you ask us we'll show you the old parts.
Trust and service are the cornerstones of our company, but the real key to the success of our Culver City plumbing service is our expertly trained contractors. We only hire techs that have been State certified and then we team train them until they have reached a level where we are convinced that they can handle anything on their own. When you call us, you'll never get a tech that isn't ready.
Even if our Culver City plumbers run into a situation that they've never seen before, it's not an issue. They have the ability to tap into the collective knowledge of every plumber on our staff. One phone call can get our network on the line and a contractor with experience with your particular problem will be able to help the on-site tech get it fixed right! When we say we're a service like none you've had before, we mean it!